Pharmacy Services

Pharmacy Services Residency

Westridge Clinic II

(PGY1 Rotation - Ambulatory Care)


Hannah Fudin, PharmD, BCACP
Kyle Turner, PharmD

Learning Experience:

Pharmacy Primary Care Services/ Clinic/Patient-Care Activity

Site Description:

The Westridge Health Center Pharmacy is a moderate volume (approximately 300 prescriptions per day) pharmacy that primarily services the patients and employees of the University of Utah Health System.

Learning Experience Description:

The resident will be oriented to the operations of the pharmacy primary care services at the rotation site. The resident will be involved in the provision of medication management as well as patient-centered services via the use of multiple collaborative practice agreements including, but not limited to, diabetes, hypertension, hyperlipidemia, asthma, and smoking cessation. The resident will actively manage chronic disease states and communicate this care with the patient and the other healthcare providers. Throughout this experience, the resident will be in contact with physicians, nurses, medical assistants and other clinical pharmacists.

Educational Goals:

Goal R1.1  In collaboration with the health care team, provide safe and effective patient care to a diverse range of patients, including those with multiple co-morbidities, high-risk medication regimens, and multiple medications following a consistent patient care process.
Goal R3.1  Demonstrate leadership skills
Goal R3.2  Demonstrate management skills
Goal R4.1  Provide effective medication and practice-related education to patients, caregivers, health care professionals, students, and the public (individuals and groups)

Activities Evaluated:

Objective Number (Level of Learning Required) & Description Teaching Methods Rotation Activities
OBJ R1.1.1: (Applying) Interact effectively with health care teams to manage patients’ medication therapy. Modeling, Coaching, Facilitation Accomplished during each patient encounter in clinic.
  • Provide patient care to patients presenting for MTM at the pharmacy. This includes Pre-Visit Planning, education on preventative health, lifestyle and medication management and referrals from providers.
  • The resident will utilize the collaborative practice agreements in place for diabetes, hypertension, hyperlipidemia, asthma, smoking cessation, immunizations and refills
  • Explain strategies for convincing patients of the importance of adhering to their therapeutic plans.
  • Develop a therapeutic plan, document in the patient’s chart and then communicate it electronically to the provider.
  • Develop follow-up strategy for communication (in-person, electronic, telephone) based on best practice and patient preference.
  • Utilize patient education to help the patient reach his or her therapeutic goals.
  • The resident will refer a patient to the appropriate healthcare professional as needed.
  • The resident will be actively involved in ordering and assessing lab tests to ensure safety and efficacy through the collaborative practice agreement
  • Appropriate use of primary literature and tertiary resources to determine appropriate drug therapy
OBJ R1.1.2: (Applying) Interact effectively with patients, family members, and caregivers.
OBJ R1.1.3: (Analyzing) Collect information on which to base safe and effective medication therapy.
OBJ R1.1.5: (Creating) Design or redesign safe and effective patient-centered therapeutic regimens and monitoring plans (care plans).
OBJ R1.1.7: (Applying) Document direct patient care activities appropriately in the medical record or where appropriate.
OBJ R1.2.1 (Applying) Manage transitions of care effectively
OBJ R3.1.2 (Applying) Apply a process of on-going self-evaluation and personal performance improvement  
  • Use and incorporate feedback from preceptors to continuously improve clinical knowledge and performance.
OBJ R4.1.2 (Applying) Use effective presentation and teaching skills to deliver education  
  • Explain strategies for convincing patients of the importance of adhering to their therapeutic plans.
  • Utilize patient education to help the patient reach his or her therapeutic goals.
  • Participate in care coordination team meetings with all members of the collaborative team for high risk patients, provide pharmacy-specific recommendations and follow-up with patients and care team
  • The resident will choose ONE topic of their interest and in the interest of advancing knowledge within Westridge Health Center. The resident is required to obtain topic approval by their primary preceptor to facilitate an in-service to the clinical healthcare team
  • The resident will participate in therapeutic discussions with the preceptor on a weekly basis on topics in each of the following areas: diabetes, asthma, hypertension, and hyperlipidemia. Other topic discussions may be introduced as time permits. Preparation prior to these discussions is expected of the resident
Note: Direct patient care activities include office visit, telephone calls and electronic communication via EHR

Preparatory Work/Resources:

Be familiar with the common disease states found in primary care. These include, but are not limited to, diabetes, hyperlipidemia, hypertension, asthma and smoking cessation.

Typical Daily Activities:

The resident will average 5 days per week in clinical patient-care activities. The resident is expected to work toward developing autonomy in managing this service and will be viewed as a team member from the start of the residency. While in clinic, the resident will be responsible for all of the duties associated with the Pharmacy Primary Care Services including patient identification, patient scheduling, preparing for patient visits, seeing patients, documenting patient encounters and patient follow-ups.


The resident will receive informal face-to-face evaluations on almost a daily basis. This will ensure that progress is made each day in clinic. Formal evaluations will be documented in PharmAcademic™. The resident will complete a mid-point and final self-evaluation as well as evaluations of both the preceptor and the learning experience. The preceptor will also complete a mid-point and final evaluation of the resident.

Updated November 2016